Frequently Asked Questions
Everything you need to know about shopping with Wallace & Gromit.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. For UK domestic shipping, expect delivery within 3-5 working days, while international orders may take 7-14 business days depending on the destination.
What is your return policy for apparel and accessories?
We offer a 28-day return policy. Items must be returned in their original condition, unworn, and with all tags attached to be eligible for a full refund or exchange.
How do I determine the right size for me?
Each product page features a detailed size guide. We recommend measuring a similar garment you already own and comparing it to our measurements to ensure the perfect fit.
Do you ship internationally?
Yes, we ship our Gromit Unleashed merchandise worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
Are your products ethically sourced?
We are committed to quality and ethics. Our apparel is produced using high-quality materials, and we work closely with suppliers who adhere to fair labor practices and environmental standards.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.